We know that in security, every minute counts. That is why Astrophysics has a comprehensive approach to our global service. We strive to provide a courteous, helpful and prompt response to your service inquiries and to ensure all your concerns are effectively addressed. Astrophysics recognizes that great service is the cornerstone of productive long term relationships with our customers and continuously strive to provide the highest quality customer service.
ASTROPHYSICS FIELD SERVICE ENGINEERS
Our Field Service Engineers undergo a complex technical training and are thoroughly tested on their knowledge prior to being deployed in the field. Curriculum includes classroom instruction, demonstrations, and written and hands-on exams to demonstrate understanding of system equipment, troubleshooting and repair. Astrophysics Field Service Engineers also complete Refresher Course Training every 18 months to remain updated on the latest products, software and technology.
In the United States, all our systems are serviced directly by our own Field Service Engineers. Our U.S. customers are served only by highly qualified Astrophysics Field Service Engineers that are trained specifically on our systems, providing faster and better quality service.
GLOBAL NETWORK OF ASTROPHYSICS CERTIFIED SERVICE PARTNERS
Astrophysics has multiple service hubs worldwide, and employs a global network of Astrophysics Certified Service Partners. Our Service Partners are factory certified Field Service Engineers and participate in Astrophysics extensive technical service training and Refresher Course Training every 18 months. Astrophysics Service routinely conducts training for visiting engineers from around the globe with technology advancements and service updates.
Our Service team is continuously improving to provide you a superior customer service experience. We invite our customers to complete a brief Customer Feedback survey to learn about your experience and how we can better serve you in the future.
Global Service Network
Global Service NetworkLearn More »
We have a 3 tier approach to service including technical phone support, remote support and on-site support. Contact our team of highly trained Service Support Agents today.Learn More »
Astrophysics offers basic and computer-based product training for operators and Basic, Advanced and Refresher Course Technical Training both in-house and on-site.Learn More »
To protect your investment and provide peace of mind for the future, Astrophysics offers recommended spare parts and a range of cost-effective service contracts.Learn More »