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CUSTOMER SERVICE NUMBER
+1 909-461-1111

SERVICE SUPPORT BY REGION:
US & CANADA
service@astrophysicsinc.com
EUROPE, MIDDLE EAST & AFRICA
service@astrophysicsme.com
ASIA
service@astrophysicsasia.com
INDIA
service@astrophysicsindia.com
LATIN AMERICA
service@astrophysicslatam.com

Training

Astrophysics provides product training for operators and a full range of technical training for system maintenance. We can also develop customized technical training for your unique needs including training on-site, in different languages or with a specialized curriculum focus. For more information, please contact training@astrophysicsinc.com.

Product Training

6545VI - Two Monitors (Pedestal)

Astrophysics offers basic and comprehensive product training. The basic training occurs at system installation, where a Field Service Engineer will walk the operator through basic system parts, common operation errors and use of the AOCP, including software functionality and image manipulation. An extensive Operator’s Manual and a complimentary user-friendly Computer Based Training (CBT) tutorial with a small program and pre-scanned image library are included with each system. Astrophysics includes this basic training, the Operator’s Manual and CBT Tutorial to ensure the operators gain a general understanding of the system.

AP XIS Simulator - Review

For multiple operators and long term use, Astrophysics offers a comprehensive CBT program including a 2-4 hour Operator Training Course as well as a 5-10 hour Simulation Course. The CBT program covers x-ray screening fundamentals, a step-by-step walkthrough of Astrophysics software features, as well as detailed training reports and records management. Utilizing an extensive image library of over 1000 benign and threat objects, CBT exposes operators to diverse images and improves their detection accuracy. For your convenience, CBT can be activated on an Astrophysics x-ray system or any standard computer.

Technical Training


Training Room 003

We offer full technical training support including monthly Basic Training and quarterly Advanced and Refresher Course Training. Technical training courses include classroom instruction, demonstrations, and a written and hands-on exam. Astrophysics training methodology builds practical experience through efficient hands-on learning. Training courses are regularly conducted in our U.S. and Lebanon training facilities, from 9am-4pm Monday-Friday. Please contact Astrophysics Service for our current training schedule. For your convenience, Astrophysics also offers on-site training.

If your location does not justify in-house training, or if you prefer an Astrophysics Field Service Engineer, we can always provide full maintenance and service support.